The Customer Portal is owned and operated by PetSure (Australia) Pty Ltd ABN 95 075 949 923.
"We", "our" and "us" refers to PetSure (Australia) Pty Ltd. "You" and "your" refers to the person accessing and using the Customer Portal. "Customer Portal" refers to the information, text, graphics, services and other data contained under the domain name www.petsure.com.au
The Customer Portal enables you to view and manage details relating to pet insurance policies you hold with us.
The Customer Portal may also contain links to third party websites. We and our related entities do not make any representations as to the contents of any third party websites.
Accessing Customer Portal
You are only able to access the Customer Portal if you have successfully ‘signed up’. You become registered by accurately completing the details requested by us on the sign-up pages of the Customer Portal. The details requested on these pages relate to information about you and your current pet insurance policy you hold with us. On registration, you will get an email to confirm your email address. The email will have a link which will take you to login page of customer portal. You will then use your ‘login’ to access the Customer Portal. This process is required only for the first time. You can use either your policy number or email address for ongoing access to Customer Portal.
You must not provide details of your ‘login’ to any other person. You must not allow any other person to use your ‘login’. You must not use another person's ‘login’ and may only use the Customer Portal to view or manage information relating to another person or their insurance policies with their express authority.
You will remain registered where you use your ‘login’ at least once in a two year period. Should you not use your ‘login’ to access the Customer Portal for a period of two years, or other period of time we determine, you will be deemed an "Inactive User" and your access to the Customer Portal will be terminated.
We use Google Analytics to collect data about your interaction with the portal. The sole purpose of collecting your data in this way is to improve your experience when using our site. The types of data we collect with these tools include:
- your device’s IP address (collected and stored in an anonymised format)
- device type, operating system and browser information
- geographic location (city)
- referring domain and out link if applicable
- search terms and pages visited on our portal
- date and time when pages were accessed on our portal
If your web browser has Do Not Track enabled on Google Chrome Browser, Google Analytics will not track your visit.
Terminating access to the Customer Portal
We reserve the right to terminate your access to the Customer Portal at any time for any reason. We will endeavour to notify you if this occurs. You may terminate your access to the Customer Portal at any time by contacting us and giving us notice to that effect along with sufficient information to enable us to identify your ‘login’.
Where your access to the Customer Portal is terminated by us, by you or as a result of you becoming an ‘Inactive User’, you must immediately cease using the Customer Portal and not directly or indirectly access or use the Customer Portal further.
The Restrictions of use
In addition to any activity not explicitly permitted or prohibited above, you must not directly or indirectly or via any third party:
- use the Customer Portal for any other purpose other than as a legitimate customer of ours;
- take any action which may disrupt access to, cause damage to, or interfere with, the proper operation of the Customer Portal;
- use, copy, reproduce, alter, modify or display in public, any content or data from the Customer Portal;
- incorporate into or store any information or data from the Customer Portal in any other website, electronic retrieval system, database, publication or other work in any form;
- create a link to the Customer Portal from another website;
All intellectual property in the Customer Portal – including the PetSure trademarks and copyright in the information, text, graphics, services and other data – is owned by us and no part of the Customer Portal may be reproduced, stored, modified, adapted, uploaded to another location or produced for display in public in any form without our prior written approval.
The law applicable to the Customer Portal and to disputes arising out of the Customer Portal is the law of the State of New South Wales, Australia.
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